Frequently Asked Questions
Below is a list of frequently asked questions, if you are confused by anything or would like further information please get in touch with one of our friendly member of staff.
Q: Why do I need a Maintenance Cover Plan?
A: Without a maintenance cover plan you may be liable to the high callout cost of a technical expert/engineer, followed by a repair bill of anything up to £249, depending upon the type and number of boxes of satellite system you got installed at your property. Whereas with our Plan, you only pay for the maintenance of your digital satellite system covered, as and when required, which starts with just £5.49 a month, through the monthly direct debit.
Q: Is the Cover Plan expensive?
A: No. The Cover for a standard system starts with as little as 18p per day!
Q: How do I pay for the Cover?
A: Our tailor made payment options designed to make you feel comfortable. Easy ways to make Maintenance Cover payments are as follows:
- Direct Debit
- Credit cards
- Debit cards
- Cheques
- Postal orders
Note: In order to gain immediate cover we recommend that you make the first payment through credit/debit card.
Q: How long does the Maintenance Cover last?
A: The Cover is at least for 1 year and is non-refundable. Should you want to cancel after the initial period of cover (one year), write to us giving a 30 day notice period.
Q: Will existing problem be dealt with under your COVER?
A: Yes that's not a problem. But you have to take atleast yearly cover for your satellite system by paying through debit/credit card. Once the payment is made and your cover note have been issued, you can make a service call to fix the existing problem.
Q: Can I cover more than one digital box in the same premises?
A: Yes you can. We are specialised in looking after the multiple boxes in the same house provided the cover is taken for the whole satellite system.
Q: What do I do in the event of a fault developing after I have fulfilled all the requirements of the Cover?
A: Just a call to our technical team and they will ensure that your problem is addressed and fixed.
Q: Will I be put on hold for long while the operator connects me to the right department?
A: It is our policy to put you through the correct expert on an urgent basis. Should such an expert or the team be busy handling calls from other customers, we will give you an option of calling back or holding the line, whatever the way you will be satisfied. In all situations, your convenience and ease will be our top priority.